At Belle Hair Shop, we want you to feel confident and satisfied with your purchase. Because our products include hair extensions, wigs, lashes, and beauty accessories, certain items may be subject to hygiene and product-condition requirements.
Returns
We accept eligible returns within [7/14] days of delivery.
To qualify for a return:
- The item must be unused and unworn.
- Hair must not have been cut, colored, bleached, washed, brushed, altered, or chemically processed.
- Wigs must not have been worn, styled, altered, or have the lace cut.
- Lashes and beauty products must remain unopened and unused.
- Original packaging, tags, and accessories must be included.
- Items must be in their original condition.
Non-Returnable Items
For hygiene and safety reasons, the following may not be eligible for return once opened or used:
- Used wigs
- Used hair extensions
- Cut or altered lace
- Washed, colored, bleached, or chemically processed hair
- Opened lashes
- Used beauty products
- Final-sale items
- Gift cards
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If you receive an incorrect, defective, or damaged item, contact us within [48 hours] of delivery at:
Email: [customer service email]
Please include:
- Your order number
- A description of the issue
- Clear photos/videos of the product and packaging
We will review your request and provide the appropriate next steps.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part.
Exchanges
If you need a different product, length, texture, or variant, please contact us before sending your order back.
Contact: [customer service email]